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Terms & Conditions

 

Cruisetransfer.com is a service offered by Central Chauffeur, a group of companies specialized in professional ground transportation services, cruise transfers, airport transfers.

Central Chauffeur Services (referred as the Company) undertakes to hire vehicle(s) to the Client (the person booking and paying for the service) for the period of hire, under the following terms and conditions:

1.Non-account Clients


For security and liability purposes, we require a credit card when making a reservation. You can pay your driver in cash at the end of your journey [cash in Pound Sterling, US Dollar or Euros] or if You choose to pay by credit card or debit card [UK Pounds subject to Tax/Surcharge @10%], the card will be charged.

All customers are required to have a credit/debit card on file we accept Visa, MasterCard, American Express, Diners. The charge on your credit/debit card statement will show as Central Chauffeur.

If Your credit or debit card has been declined by the issuing bank, the Company is automatically and without prior notice entitled to the following administration charges, depending upon the number of days the payment is outstanding:.

5% of any outstanding amount: 0-7 calendar days;.

10% of any outstanding amount: 7-30 calendar days;.

20% of any outstanding amount: 30-45 calendar days;.

50% of any outstanding amount: 45-60 calendar days;.

After 60 days of non-payment, the Company reserves the right to commence legal proceedings to recover the debt without further notice to you. You will be liable for costs of collection including lawyer's fees, court costs, and collection agency fees we will issue proceedings in your jurisdiction. Where appropriate Law Enforcement Authorities will be advised of any fraud..

2 . Account Clients


If you have an account with the Company, you may select to pay with credit card or bank transfer.

All customers are required to have a credit/debit card on file we accept Visa, MasterCard, American Express, Diners. The charge on your credit/debit card statement will show as Central Chauffeur.

Credit Period: Maximum 15 calendar days from issuance of relevant invoice. Payments must be within the granted credit period, and irrespective of the customer´s payment cycles.

Disputed Invoices


If the Customer disputes any invoice, in whole or in part, the Central Chauffeur must be notified in writing, including by e-mail, and no later than 7 (seven) calendar days after Customer´s receipt of the invoice after which time Customer shall not be entitled to dispute the invoice. Any part of an invoice not being disputed must be settled in accordance with the credit term set out in our Agreement.

Remittance Advice


If settlement is made via bank transfer, Customer agrees to forward a separate remittance advice outlining which invoices that are included in each payment. This is to facilitate correct registration of the payment.

Administration/Reminder Fee for exceeding Credit period, or late query on/disputing of invoice after the due date will be as detailed below, depending upon the number of days the payment is outstanding:

10% of any outstanding amount: 17-30 calendar days;

20% of any outstanding amount: 30-45 calendar days;

50% of any outstanding amount: 45-60 calendar days;

After 60 days of non-payment, the Company reserves the right to commence legal proceedings to recover the debt without further notice to you. You will be liable for costs of collection including lawyer's fees, court costs, and collection agency fees we will issue proceedings in your jurisdiction. Where appropriate Law Enforcement Authorities will be advised of any fraud.

3.


Any variations to the journey(s) originally discussed, booked and agreed to between the Company and the Client may be subject to additional charges, if these changes involve extra time and/or distance being covered.

4.


No hidden taxes, fees or extra charges will be payable upon completion of the job, except where additional waiting time and/or car parking charges have been incurred and these were defined and agreed to in our quotation discussions, or as defined under paragraph (3).

5.


When a vehicle is hired for two days or longer period, whilst every endeavour will be made for the hirer to retain the same vehicle and a chauffeur/driver during such a period, the Company reserve the right to substitute any other vehicle or chauffeur/driver according to the exigencies of the service.

6.


Should a vehicle not be available due to breakdown or traffic conditions we will seek to send a replacement in a timely fashion. This is inserted to stop others copying our terms. Every effort will be made by the Company to ensure that vehicle(s) arrive on time and reach destinations on time too. The Company shall not be held responsible or liable for any delays (and/or arising consequential losses) that occur beyond its control.

The Chauffeur will travel by the most appropriate route on the day, unless instructed otherwise by the Customer when terms (3,4) may apply.

7.


Without prior notice : The Company reserves the right to amend, change, delete or add to these terms and conditions whenever necessary.

8. Cancellation Policy


8a.Cancellation charges are as follows:
After the booking has been made, an administration fee GBP25.00 will become payable in the event of cancellation for any reason.
All bookings cancelled by the Customer within 48 hours of the scheduled commencement of the booked service will incur the full cost of the service.

8b. All cancellation requests are the responsibility of the Customer. Cancellation requests must be made prior to your departure date. You may submit your cancellation request by email or facsimile. Cancellations will only be deemed acknowledged by email return of a formal cancellation notice. However, it is Client´s responsibility to confirm that Company received your request we recommend telephoning to confirm we have received the request. The Company shall not be liable for any lost or stolen correspondence, letters, emails or facsimiles. Attempts to reverse credit card charges will result in debt recovery action being initiated. All fees as a result of such action will become the responsibility of the cancelling party.

9.


In the event of a "No-show" by the client, the fee equal to the trip fare, plus applicable waiting time and parking fee will be charged. In order to avoid a no-show fee, clients should not leave the designated meeting location without notifying our office.

10.


Clients are requested to have our UK office toll-free number ( 0800 069 9060 ) with them when they travel. In the unlikely event that clients have any difficulty in locating their driver, they are requested to call this phone number immediately. If clients neglect to call our office and use alternative ground transportation, the trip will be charged in full. If the number they call is busy, clients will be connected to a voicemail and they should leave a message with a contact number so we can call back to facilitate the meeting.

11.


Travel Insurance. It is required that you [Client] obtain adequate travel insurance to cover any loss of personal belongings or financial loss as a consequence of flight cancellations, missed connections, train cancellations, personal illness or any other circumstances that would stop you from travelling and therefore stop you using our services. By booking services through Central Chauffeur Services you agree to these terms and conditions.

12.


The Company and its Chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger. Our Insurers will not cover injury caused by passengers irresponsibility such as not wearing a seat belt or opening doors before the vehicle has come to a halt. Should a passenger cause damage to a vehicle, we will pass on the full costs of repair and loss of work for the time the vehicle was off the road caused by passengers actions. In the event of illness the cost of a valet and time lost will be £ 300.00 GBP .

13.


Although vehicles are fully insured for passenger and third party claims under British Law, Customer's properties are carried entirely at their own risk and the Company shall not be held responsible/liable for any loss/damage to such property. It is the passengers´ responsibility to confirm that all luggage is loaded and unloaded to their satisfaction. A charge of part or equal to the journey cost will be made for all items left in the vehicle that the driver has to return to the drop off location or alternative requested location.

14.


The Company maintains a strict non-smoking policy in all its vehicles - this is the Law of the United Kingdom.

15.


Nothing contained in these terms and conditions can affect the Client's statutory rights.

17.


Agency Arrangements / SUBCONTRACTING: Where a vehicle is not available from the Company fleet, for any reason whatsoever, it would be normal practice to hire in from other contractors to satisfy the Hirers requirements unless specifically instructed to the contrary. In such circumstances, it should be understood that Central Chauffeur Services would be acting as an agent for the Hirer, Any terms and conditions imposed by such contractors shall be binding on the Hirer as if they had directly contracted such services. To the extent permitted by law, the Company shall not be liable in any way whatsoever for the acts or omissions of any sub-contractors to whom the Company sub-contracts the Services.

17.


Issue Resolution..

If you are unhappy with any aspect of the Company's arrangements, you must address your complaint immediately to the Company or to other supplier whose services are involved. If you wish to complain, full details must be sent to the Company in writing to arrive within 7 days of your service. We will do our best to investigate and reply to you within 28 days of receipt of your email/letter. Failure to take either of these steps will deny the Company the opportunity to resolve the problem immediately and/or investigate it properly. In consequence, this may affect your rights under this contract.

 

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